Work Experience
IT Help Center Student Assitant
California State University, Northridge
February 2022 - Present
Assist students, faculty, staff, and alumni with technological issue's on phone calls, chat support, and or in-person.
- Work Individually and or in a group setting to diagnose IT issues related to software, Wi-Fi connectivity, software installation, multi-factor authentication, and web issues as well as perform password resets.
- Provided support through call center, online chat, and in person
- Create tickets and document issue's and solutions, as well as elevate issue's to appropriate groups.
Education
California State University Northridge, 2020 - Present
Expected Graduation, Spring 2023
Crescenta Valley High school, 2014-2017
High School Diploma, 2017